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Buyer landing page - Disputes

Resolution Center is the Disputes self-service platform in PayPal. 99% users who come here are buyers who want to file a case regarding their issues with a purchase or transaction.

Project ask:
Revamp this landing landing page to make it easier for buyers to see the case status, file another or resume filing a case.

Jobs done:
Complete redesign of the landing page

What's included:
Detailed content strategy and the revamped UX

Buyer landing page - Disputes

Buyer landing page - Disputes

Transactions page

Transactions page

Half sheet

Half sheet

Content Strategy

Content Strategy

Open and Close case

Open and Close case

INR billing unauth responses

INR billing unauth responses

Cancel Apeal and Overall status

Cancel Apeal and Overall status

SNAD responses

SNAD responses

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Dashboard UX Audit_edited.jpg

Before

After

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