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Venmo limitations

To build a self-serving limitations portal for Venmo just like PayPal's in order to reduce head count by 80 numbers and improve customer experience.

Jobs done:
This project focusses on end to end thinking to build a content strategy that can be scalable for Venmo Limitations.

What's included:
Content strategy that assess 3 pillars - Voice and tone, terminology and the info architecture.

Dashboard UX Audit_edited.jpg

Before

After

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