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Venmo limitations
To build a self-serving limitations portal for Venmo just like PayPal's in order to reduce head count by 80 numbers and improve customer experience.
Jobs done:
This project focusses on end to end thinking to build a content strategy that can be scalable for Venmo Limitations.
What's included:
Content strategy that assess 3 pillars - Voice and tone, terminology and the info architecture.
Before
After
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